| We at Surveillance Support Technologies,
Ltd strive to offer our customers the best products at
the best possible prices. Due to the nature of the
products, returns will not be accepted unless the product
is found to be defective or unless otherwise explicitly
stated on the specific Surveillance Support Technologies,
Ltd product page. All returns, refunds, or exchanges
must be approved by Surveillance Support Technologies,
Ltd before any products are returned. We have been
forced to implement this policy because of the attraction
of our products to unscrupulous people who return products
after they have profitably gained from the short-term
use of the products. We test all of our products
before shipping. Your satisfaction is our number
one concern.
RETURN POLICY: All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Surveillance Support Technologies, Ltd before product(s) is returned. Surveillance Support Technologies, Ltd will replace, refund, or credit your account for returned product(s) at Surveillance Support Technologies, Ltd's discretion.
*Special exceptions may be made on a case by case basis determined by Surveillance Support Technologies, Ltd. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Surveillance Support Technologies, Ltd. Any return must be authorized by a representative of Surveillance Support Technologies, Ltd and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Surveillance Support Technologies, Ltd. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Surveillance Support Technologies, Ltd WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all Surveillance Support Technologies, Ltd products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
LEGAL STATUS OF PRODUCTS: It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511. | 
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